Billing support

FAQ

My Account

Cancelations/Billing

How do I cancel my membership? Who do I contact if I have a problem with billing?

Support Phone Number: +357 (220) 088-51

Click/tap here for Live Chat Support

Email Support: [email protected]

Will I still have access once I have cancelled?

Yes, once a subscription has been cancelled, you will continue to have your membership access, until your subscription expires. At that time your membership will return to basic.

Passwords/Usernames

I forgot my password!

No problem. It's a simple process to reset your password. Tap on the SIGN IN button located in the upper-right corner of the homepage. Click on FORGOT PASSWORD link to receive password reset instructions via email.

How do I change my password or username?

Click/tap on “Settings”, which is nested in the cog icon at the top right corner of the screen.

How do I update my email address?

Also on “Settings”, nested in the cog icon at the top right corner of the screen.

Stop Receiving Email

To set email alerts on/off, go to “Settings” which is nested in the cog icon at the top right of the screen, then to the Email notification toggle switches.

If your questions or concerns have not been addressed, you can email us here.

Billing Information

What are the payment options?

Visa, MasterCard, Discover, or JCB

I paid but did not get upgraded?

Sometimes there are temporary delays. Simply exit your browser, clear your cache and sign in again. This will clear any error that may have occurred.

If your questions or concerns have not been addressed, you can email us here.

Email

Do I receive email even if I'm not a paying member?

Yes

How many emails can I send and receive?

Different membership levels may have different limitations. These may include email sending/reading limits. If there are limitations, they will be clearly outlined in the disclosure, when you agree to become a member.

How do I block/unblock somebody from sending me mail?

You are able to block a member, by clicking/tapping the “block” button on a member's profile. To unblock a member, go to “Settings”, which is nested in the cog icon at the top right corner of the screen. Click/tap on the “Block List” button to manage your blocked member list.

Do you delete unread mail?

Yes we do. If your account is inactive for long periods of time, we may delete email.

Can I retrieve deleted mail?

No, sorry. Once they've been deleted you are unable to get them back. So make sure to keep up with your mail!

How do I change my email notification settings?

To turn email alerts on/off, go to “Settings”, which is nested in the cog icon at the top right corner of the screen. The “Email notifications” section allows you to control which emails get sent.

My email isn't working.

Here are the most common solutions to email issues:

  • Clear your cache (for instructions, do a browser search for “clear cache”)
  • Close all browser windows then re-enter site
  • Make sure your browser is running the most up-to-date version.

If your questions or concerns have not been addressed, you can email us here or contact us via live chat.

Upgrade Page?

Why do I keep seeing the upgrade page?

The upgrade page is just a friendly reminder that you can upgrade to unlock the site's features at any time.

To bypass this page:

  • Click/tap on Home (if applicable)
  • Click/tap on logo (if applicable)

This will bring you to your home page and you can then proceed as you desire.

If your questions or concerns have not been addressed, you can email us here or contact us via live chat.

Membership Levels

Memberships may have different access limits. The details are displayed on payment pages. If you hit a limitation, our system will display a message on the screen.

If your questions or concerns have not been addressed, you can email us here.

Technical Support

Privacy Policy

What is your privacy policy?

You can read our Privacy policy here

If your questions or concerns have not been addressed, you can email us here or contact us via live chat.

GDPR Compliance

What is your GDPR Compliance?

You can read our GDPR Compliance here

If your questions or concerns have not been addressed, you can email us here or contact us via live chat.

Photos

What are the photo guidelines/restrictions?

Picture must include a person. Body shots are acceptable. As our website contains adult content, pictures of children or including children are not acceptable and will be rejected and deleted. We reserve the right to remove any photos that we feel are unacceptable.

You may not upload images which contain:

  • any person under the legal age of consent in your jurisdiction
  • pictures of bestiality
  • pictures containing email addresses / personal contact information
  • celebrities or other publicly known figures not yourself
  • depictions of torture, abuse, violence or weapons
  • urination or other excretory functions
  • sexual intercourse, this includes any form of penetration
  • images of cartoons or anime
  • copyright artwork or images including but not limited to logos and trademarks
  • anything which mentions or promotes bigotry, racial hatred or intolerance

How do I upload/delete a photo?

To upload or delete a photo, go to “Edit Profile”, which is nested in the cog icon at the top right corner of the screen. The photo management section is at the bottom of the edit profile screen.

If your questions or concerns have not been addressed, you can email us here or contact us via live chat.

Technical Issues

I am having technical problems.

Here are the most common solutions to troubleshoot technical problems:

  • Clear your cache (for instructions, do a browser search for “clear cache”).
  • Close all browser windows then re-enter site.
  • Make sure your browser is running the most up-to-date version.

How do I enable cookies on my browser?

For step-by-step instructions, do a browser search for “enable cookies”.

If your questions or concerns have not been addressed, you can email us here or contact us via live chat.

Profiles

What are the profile guidelines/restrictions?

You are not allowed to write anything which contravenes any law, including but not limited to:

  • sexual references to children,
  • the promotion of hatred or bigotry
  • using someone else's material as your own (i.e. copyright)
  • Unintelligible language/gibberish
  • bestiality

Some people use services like ours to promote spam or commercial enterprises. To prevent this, you may not include

  • HTML or any other coding language
  • email addresses or web site URLs
  • Personal contact information including telephones numbers or addresses

All profiles are subject to review. You will be notified by email if your profile is rejected or requires modification. Please note that your profile may be deleted without warning or notice if you violate these guidelines.

How do I edit my profile?

To edit your profile, go to “Edit Profile,” which is nested in the cog icon at the top right corner of the screen.

Profile under review, what does this mean?

Upon submitting a profile for the first time, your profile has to be reviewed before it is viewable by other members. Also, any subsequent changes that you make to your profile automatically have to be re-approved.

Due to the high volume this process can take up to 24hrs.

Can I use HTML in my profile?

No. HTML or other code in a profile is the most common way for unscrupulous businesses to spread spam in a service like this. For the same reason, we cannot permit email addresses in profiles.

If your questions or concerns have not been addressed, you can email us here or contact us via live chat.

Reporting Spam

How do I report spam?

We're determined to eliminate as much spam as we can from our service. Many unscrupulous individuals will try to use a service like this to send spam. While we do monitor and try to catch all spam, we need your help. If you encounter what you consider to be spam, please email us here. We'll look into the problem immediately and remove the offending material.

Reporting Abusive Member

How do I report offensive emails and profiles?

If you are offended by something sent to you by a member, we suggest you stop the conversation immediately, block that person using the button on their profile page, then contact us here. If possible, make a copy of the offending material, so you can provide it to us.

If you are offended by a profile, please check our Profile Guidelines and Restrictions (see “Profiles” section above). If you believe the material violates our guidelines, please forward the Screenname of the profile to Customer Support. We will immediately check the offending material and remove it as required.

Soliciting

Members trying to solicit idealencounters.com

idealencounters.com was created to become an online community for people to have the opportunity to meet other like minded people. We do not allow people to promote their business through our website. If you encounter anyone who is attempting to sell their services to you, please contact us here with the members screenname and we will investigate and take the appropriate action.

Customer Support

You can also contact our customer support by using the form below.

Please enter your details and leave a message.

If this is a tehnical problem, please be as specific as possible - quote the error notice if you can. Please include your Screen Name when you write to us.